It’s the 5th and I still don’t have my crate. What should I do?

If it's now the 5th and you have not received a notification from our team with a known delay and the tracking information does not indicate that your crate is still en route, reach out to our support team by submitting a support ticket. Also, feel free to check in with your local post office with the tracking information and see if they can assist in tracking it down. For domestic subscriptions sent via FedEx SmartPost, please add a "92" to the front of FedEx tracking numbers when contacting USPS for crate status.

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